FAQ

FAQ
What is Compost Connect?

Compost Connect is a non-profit initiative that connects people and businesses to compost collection services. Backed by the foodservice, packaging and waste industries, this is a first-of-its-kind initative in Australia and New Zealand that aims to grow a national composting infrastructure.

Who is this website for?

This website is for businesses and individuals who are looking to divert waste from landfill. We are here to serve businesses looking for a way to compost their foodservice compostable packaging and their foodwaste, and consumers looking for drop off points to dispose of their foodservice compostable packaging sustainably.

What is a compost collection service?

A compost collection service is available where we have identified a Compost Partner. Businesses can join the compost collection service for a fee. They will receive a bin (various sizes are available) for their food waste and certified foodservice compostable packaging. The bin will be collected periodically and taken to a compost facility for processing.

What is a Compost Partner?

Compost Partners are waste companies that we’ve partnered with to collect and transport organic waste and certified compostable packaging to a suitable processing facility (industrial compost, soldier larvae farms, etc.).

How do I become a Compost Partner?

Thank you for your interest in growing the compost network! Please submit your enquiry to the Compost Connect team via the form on the ‘Become a Compost Partner’ page.

Are there any costs involved with being a Compost Partner?

None! Compost Connect is connecting end-users to compost partners without any costs to them.

How do I add my profile to the packaging directory?

If you sell certified compostable packaging, send your inquiry along with your phone number through to support@compostconnect.org and we will load the profile for you.

Are there any costs involved with being listed on the Packaging Directory?

Yes, we charge a nominal fee to offset maintenance costs associated with running this non-profit service.

What is the Compost Club?

The Compost Club lists businesses that have joined a collection service and are composting their organic waste and compostable packaging, by geographic area. It also includes councils that provide their residents with kerbside compost bins designed for food scraps, also known as “organic recycling bins”, “food organics bins” or simply “green bins”.

Can I purchase the compost made with my organic waste?

Absolutely, let’s close the loop! Visit our ‘Buy Back Your Compost’ page for a list of compost partners that will back the nutrient-rich compost you’ve helped create.

How do I join the collection service?

Joining the collection service is easy.

1. Check if you’re in the eligible collection zone by entering your postcode in the ‘Sign Your Business Up For Compost Collection’ page.

2. Select your preferred compost partner from the list presented and submit your details via the form.

3. Your selected compost partner will be in touch and coordinate with you a pick-up schedule that suits your needs. They provide bins for hire so no need to stress on sourcing bins.

Where does the collection service operate and what are the fees?

“Compost Connect connects businesses and people to compost collection service in over 2200 suburbs. Pricing varies and is determined by the compost partner that services that area.

Not in the zone yet? Fill out the form on our ‘Sign Up Your Business for Compost Collection’ page and we will get in touch soon as we have a compost partner in your region.”

How often will my bin be collected?

It’s up to you. It’s generally recommended to have your bin collected at least once a week to avoid odours, but you can have it collected more often if you want. Just ask your compost partner for their collection schedule.

Do you service once-off collections like events?

Yes, some of our compost partners service once-off collections in Sydney, Melbourne, Brisbane and Perth. Pricing is case-by-case depending on location, bin size and number of bins. Send us a message with the location, bin size, number of bins required and event date to support@compostconnect.org and we can help put you in touch with the right compost partner.

Do you collect from offices?

Yes, please ask your office building manager to get in contact with us at support@compostconnect.org.

Do you collect from residential customers?

Unfortunately, at this stage, the waste partners we work with do not service residential buildings. We recommend you visit our Compost Club Map to find a compost drop-off point or to contact your local council for support in composting your organic waste.

What brands of compostable packaging do you accept?

Our compost partners accept foodservice packaging that is certified to AS4736 or AS5810 standards (Industrial or Home compostability). Packaging that is certified to these standards is officially listed on the Australasian BioPlastics Association website. Please visit https://www.bioplastics.org.au/certification/who-is-certified-in-aus-nz/

What is the shortest compost contract duration?

12-month service is usually the shortest contract length generally offered for the compost collection service. Trial periods are available in some areas at the discretion of our compost partners. Some compost partners also will service once-off collections. Email support@compostconnect.org for more information.

What are the billing terms?

You will be billed by our compost partners directly. Compost Connect simply connects customers with the compost partner available in their area.

I want to join but I do not know what bin size I need?

Email support@compostconnect.org and our team can assist you in determining what bin size will be right for you.

Are wheelie bins provided for collection?

Our compost partners can provide you with a bin (a small rental fee may apply).

Can I change my bin size while I’m in contract?

Yes, you can change your bin size during your contract. This can be arranged with your compost partner directly.

What if I have less than 120L of organic waste per week?

120L is the smallest bin size our waste partners currently can collect, except in Cairns (20L buckets). We recommend considering partnering with another local businesses to share a bin if this is the case.

Can I add my community garden to the Compost Club map?

No, unless your community garden has a composting system able to process bioplastics (requires higher temperatures).

Can I add my local council to the Compost Club map?

If your council provides its residents with kerbside green bins designed for food scraps, and it’s not already listed on the Compost Club map, please contact us at support@compostconnect.org to add them to the map.

How do I add my business to the Compost Club map?

Simply submit your details along with the verification code you received from your compost partner on the ‘Get on the Map’ page.

What goes in the organics bin?

You can place any type of food scrap, leftover, spoiled or out-of-date food into your organics as well as foodservice compostable packaging that has been certified to Australian standards (AS 4736 – Industrial Compostability or AS 5810 – Home Compostability). This includes:

  • Certified foodservice compostable products
  • Fruit and vegetable peels and scraps
  • Meat and seafood scraps and bones
  • Eggshells
  • Dairy products
  • Bread, pasta, rice, cereal
  • Coffee grounds and chaff
  • Tea bags
  • Out-of-date food (processed or fresh)
  • Confectionery
  • Processed food
What will happen to my organics?

Your organic waste will be transported to a commercial compost facility where it will undergo several stages of processing and maturation. In 12 weeks’ time, it will be a high-quality compost ready for application to land.

What will happen if I put the wrong things in my organics bin?

The wrong materials in your organics bin could contaminate a whole truckload of organics. Contaminated bins will not be collected and you could be charged a futile or contaminated bin fee. Contaminated bins will need to have the contaminants removed, or be collected by your general waste collection provider.

Will my organics bin smell and attract pests?

Food organics can create some odour as they decompose and are exposed to heat. This can be minimised by lining your kitchen bin with compostable bin liners and having the bin emptied into your back-of-house wheelie bin regularly. The back-of-house wheelie bin should be kept out of direct sunlight.

My bin will be stored on the street, can I lock it?

You can purchase a lock from your compost partner for a small fee. Just let them know you need one and they will assist.

Can I compost myself?

There are lots of way you can compost organic waste in a small scale or home setting. Visit our blog here to learn more about this. However, any compostable packaging made of bioplastic requires processing temperatures that are typically only achievable in an industrial compost facility.

This Could Be Your Positive Impact by Composting

*An average-sized cafe can divert around 150kg of organics from landfill every

Compost Connect
7,800 KGS

of Waste Diverted from Landfill

Compost Connect
5,460 KGS

of Compost Created

Compost Connect
8 TONNES

of Carbon Avoided and Sequestered