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FAQ

FAQ
What is Compost Connect?

Compost Connect is a non-profit initiative that connects people and businesses to compost collection services. Our vision is to divert food and packaging waste from landfill, by making composting a more accessible end-of-life solution across the UK foodservice sector.

Who is this website for?

This website is for businesses and individuals who are looking to divert waste from landfill. We are here to serve businesses looking for a way to compost their foodservice compostable packaging and their food waste.

What is a compost collection service?

A compost collection service is available where we have identified a Compost Partner. Businesses can join the compost collection service through our compost partner, Zap Waste. They will receive a bin (various sizes are available) for their food waste and certified foodservice compostable packaging. The bin will be collected periodically and taken to a compost or anaerobic digestion facility for processing.

What is a Compost Partner?

Compost Partners are waste companies that we’ve partnered with to collect and transport organic food waste and certified compostable packaging to a suitable processing facility (industrial compost and anaerobic digestion sites).

How do I become a Compost Partner?

Thank you for your interest in growing the compost network! Please submit your enquiry to the Compost Connect team via the form on the ‘Become a Compost Partner’ page.

Are there any costs involved with being a Compost Partner?

None! Compost Connect is connecting end-users to compost partners without any costs to them.

Can I purchase the compost made with my organic waste?

Absolutely, let’s close the loop! Visit our ‘Buy Back Your Compost’ page for a list of compost partners that will back the nutrient-rich compost you’ve helped create.

How do I join the collection service?

Joining the collection service is easy.

1. Check if you’re in the eligible collection zone by entering your post code in the ‘Sign Your Business Up For Compost Collection’ page.

2. Sign up to your selected composter through the Zap Waste app; a no-contract subscription-based service.

3. Zap Waste will be in touch to coordinate your collections and bins.

Where does the collection service operate and what are the fees?

Compost Connect connects businesses and people to compost collection service across Birmingham and London. Pricing varies and is determined by the compost partner that services that area.

Not in the zone yet? Fill out the form on our ‘Sign Up Your Business for Compost Collection’ page and we will get in touch soon as we have a compost partner in your region.

How often will my bin be collected?

It’s up to you. It’s generally recommended to have your bin collected at least once a week to avoid odours, but you can have it collected more often if you want. Just ask your compost partner for their collection schedule.

Do you service once-off collections like events?

Yes, depending on your expected waste volumes, our compost services are able to offer one-off collections, or short-term (2-3 day events) collections. Pricing is case-by-case depending on location, bin size and number of bins. Send us a message with the location, bin size, number of bins required and event date to hello@compostconnect.org and we can help you create your zero waste event today.

Do you collect from offices?

Yes, please ask your office building manager to get in contact with us at hello@compostconnect.org.

Do you collect from residential customers?

If you’re in the zone, then yes! You can sign up using the Zap Waste app and start compost collections from your home post code.

What brands of compostable packaging do you accept?

Our compost partners accept foodservice packaging that is certified to EN13432 and NF T51-800 standards (Industrial or Home compostability). Check with your packaging supplier about their product certifications before putting items in your compost bin.

What are the billing terms?

You will be billed by our compost partners directly. Compost Connect simply connects customers with the compost partner available in their area.

I want to join but I do not know what bin size I need?

Our compost partner, Zap Waste, will be able to support you with required bin sizes. Simply check if you’re in the eligible collection zone by entering your post code in the ‘Sign Your Business Up For Compost Collection’ page, and follow the steps on the Zap Waste app.

Are wheelie bins provided for collection?

Our compost partners can provide you with a bin (a small rental fee may apply).

What size compostable bins do you offer?

Our compost collection partners offer the following bin sizes:

  • 80L
  • 140L
  • 660L
  • 1,100L

For bespoke bin collection sizes, please speak to our compost partners directly.

What goes in the organics bin?

We ask that your food waste and packaging waste are kept separate. You can place any type of leftover, spoiled or out-of-date food into your back-of-house compost bin, reserving your front-of-house compost bin for compostable packaging and leftover food scraps.  Below is a list of items you can include:

  • Certified foodservice compostable products
  • Fruit and vegetable peels and scraps
  • Meat and seafood scraps and bones
  • Eggshells
  • Dairy products
  • Bread, pasta, rice, cereal
  • Coffee grounds and chaff
  • Tea bags
  • Out-of-date food (processed or fresh)
  • Confectionery
  • Processed food
What will happen to my organics?

Your organic waste will be transported to a commercial compost or anaerobic digestion facility where it will undergo several stages of processing, creating either a high-quality compost or be used as a bio-based energy supply.

What will happen if I put the wrong things in my organics bin?

The wrong materials in your organics bin could contaminate a whole truckload of organics. Contaminated bins will not be collected and we kindly ask that the contaminants are removed, or be collected by your general waste collection provider.

Will my organics bin smell and attract pests?

Food organics can create some odour as they decompose and are exposed to heat. This can be minimised by lining your kitchen bin with compostable bin liners and having the bin emptied into your back-of-house wheelie bin regularly. The back-of-house wheelie bin should be kept out of direct sunlight.

Can I compost myself?

There are lots of way you can compost organic waste in a small scale or home setting. Visit our blog here to learn more about this. However, any compostable packaging made of bioplastic requires processing temperatures that are typically only achievable in an industrial compost facility.

This Could Be Your Positive Impact by Composting

*An average-sized cafe can divert around 150kg of organics from landfill every

Compost Connect
7,800 KGS

of Waste Diverted from Landfill

Compost Connect
5,460 KGS

of Compost Created

Compost Connect
8 TONNES

of Carbon Avoided and Sequestered